Cancellation & Refund Policy
This policy explains how cancellation requests and refund enquiries for The Royal Cab bookings are handled. Any specific cancellation terms communicated and accepted for your booking will also apply.
How to Cancel a Booking
Contact The Royal Cab at +91-78704 14703 or theroyalcabs.com@gmail.com as soon as possible. Please share your invoice or booking number, customer name, journey date and registered mobile number. A cancellation request is treated as received when it reaches us through an available contact channel.
Cancellation Charges
Any cancellation charge or deduction depends on the timing of the request, whether a vehicle or driver has already been assigned or dispatched, costs already incurred, and any specific terms shared when the booking was confirmed. If a cancellation fee applies, we will explain it before processing the eligible refund where reasonably possible.
Advance Payments
An advance payment is adjusted against the agreed booking fare when the trip proceeds. If the booking is cancelled, the refundable amount, if any, is determined after applying the cancellation terms and any legitimate costs or charges communicated for that booking.
Cancellation by The Royal Cab
If The Royal Cab cannot provide the confirmed service, we will contact the customer and, where appropriate, discuss an alternative arrangement or refund of the amount received for the service not provided, subject to the circumstances and applicable law.
How Refunds Are Processed
Where a refund is approved, it will normally be initiated to the original payment method or through the payment provider’s supported process. We may request booking and transaction details to verify the payment. Never share your UPI PIN, card PIN or password to receive a refund.
Refund Timeline
After a refund is initiated, the time taken for the amount to appear in your account depends on the bank, UPI app, card issuer or payment provider. We can share the available refund or transaction reference when provided by the payment provider, but cannot guarantee the posting time controlled by another institution.
Failed, Pending or Duplicate Payments
If money appears to have been debited but your booking is not confirmed, or if you suspect a duplicate payment, contact us with the transaction reference, amount, date and booking details. A pending transaction should be checked with the payment provider or bank; a new payment should not be made until the status is reviewed where possible.
Contact for Cancellation & Refunds
For cancellation requests and refund follow-up, contact The Royal Cab at +91-78704 14703 or theroyalcabs.com@gmail.com. Include your booking/invoice number and payment reference. We will review the details and communicate the next steps.
Contact The Royal Cab
For questions about this policy or your taxi booking, call +91-78704 14703 or email theroyalcabs.com@gmail.com.